All of the educational resources available for purchase at classroomHQ (was You Clever Monkey prior to 2022) are digital products.
Upon completion of your purchase, your resource will be delivered electronically to the email address either entered at the time of purchase or, if you hold an account with us, to the email address attached to your user profile.
Unlike a physical product, digital files can not be returned once you’ve downloaded them. For that reason, sales of digital resources are typically considered final and non-refundable.
There can be exceptions to this, and refunds will be granted in few, limited cases.
A common reason for refund are duplicate purchases — you may have accidentally purchased the same resource twice or perhaps you purchased a resource that was also included in a bundle either purchased at the same time or later.
You may have mistakenly purchased the wrong resource — you thought you'd bought the AUSSIE FLORA pack of Classroom Labels + Signs but instead purchased the GUM LEAF pack. Your account shows that you have not downloaded the file as yet.
Perhaps, I've made a mistake (I'm only human) and not included the correct detail in the item's description — you believed the file was editable as I'd indicated it was a PowerPoint file but instead it is a PDF and can not be edited.
If your purchase fits one of the exceptions listed above, you may be eligible for a refund.
To be considered, refund requests must be submitted within 30 days of your purchase and are treated on a case-by-case basis. Please include details of your purchase along with your request.
You can submit your request by emailing support@classroomHQ.com
Refund requests for purchase made via Teachers Pay Teachers or Etsy will need to be made through those sites.